Customer Service

  • Orders & Delivery

  • Next Day Delivery

    All delivery options, lead times and prices available will be displayed at the time of placing your order.

    Items displaying 'in stock' with orders received before 4pm Monday to Friday (excluding public & bank holidays) are dispatched the same day. Orders received after 4pm are dispatched the following working day (Monday to Friday, excluding public & bank holidays).

  • Where is my order?

    You will receive an email confirming that your order has been dispatched. Included in this email will be your tracking number. You can also log into your account here to track the progress of your order.

  • How do I get a VAT invoice?

    If you require a VAT invoice simply log into your account here and follow the options to view your orders and print VAT invoices.

  • What happens if I have ordered the wrong item?

    Please contact our customer services team as soon as possible so that we may be able to stop the order being dispatched. If it has left the warehouse we would require you to return it at your cost.

  • Can I Track my Order?

    For items to be delivered by Nightfreight and Royal Mail Special Delivery we will supply tracking numbers by e-mail which you can use to track where your parcel is. For Pallet deliveries the courier company will call you to arrange the delivery.

  • What delivery options are available?

    All delivery options, lead times and prices available will be displayed at the time of placing your order. Further delivery information can be found here.

    Contact our customer services team and inform them that you wish to return the item(s).

    In the event of damaged/faulty goods or a mistake on our behalf we will arrange to collect the items from you.

    In all other circumstances you shall be responsible for return postage/courier charges.

    BestBathrooms.com cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office or Courier.

    Contact our customer services team and inform them that you wish to return the item(s).

    In the event of damaged/faulty goods or a mistake on our behalf we will arrange to collect the items from you.

    In all other circumstances you shall be responsible for return postage/courier charges.

    BestBathrooms.com cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office or Courier.

    If an item has been returned for any reason other than a product fault or a mistake on the part of BestBathrooms.com, you will be refunded the cost of the goods provided they are received by us in re-saleable condition and in the original packaging.

  • Carriers and the services they offer

    Pallet Deliveries - Nightfreight

    This service will provide a text message confirming your goods have been collected from us on the day of despatch. We will also send tracking information by e-mail later the same day. Delivery will be made within the timescales indicated at the time of placing your order. You will need to be at the address when delivery is made as the driver will only take goods to your door.

    Deliveries are made Monday - Friday between the hours of 8am and 6pm. Please ensure your mobile phone number is provided at the time of placing your order so that we can keep you fully informed.

    Parcel Deliveries - Nightfreight & DX

    This service will provide a text message confirming your goods have been collected from us on the day of despatch. We will also send tracking information by e-mail later the same day. Delivery will be made within the timescales indicated at the time of placing your order. A signature is required at the time delivery is made.

    Deliveries are made Monday - Friday between the hours of 8am and 6pm. Please ensure your mobile phone number is provided at the time of placing your order so that we can keep you fully informed.

    Royal Mail First Class

    This service aims to deliver your goods next working day (but please allow up to 15 working days) once your goods have been despatched. This is an untracked service and does not require a signature upon delivery.

    Royal Mail - Two Day Tracked

    This service provides a tracking number but does not require a signature upon delivery.

    Please note: dependent on the delivery option chosen additional surcharges may be payable to the following destinations (please see delivery options at the checkout for details):
    Scottish Highlands, Lowlands, Northern Island, Isle of Man, Isle of Wight, Jersey.
    Premium delivery charges are payable in all instances irrespective of order value.

    ** European deliveries **

    Royal Mail - Airmail Small Packet

    This service aims to deliver your goods within 3 - 5 working days (please allow up to 14 days). This is an untracked service and does not require a signature upon delivery.

    Royal Mail - Airmail International Signed For Small Packet

    The target time for this service is three working days to Western Europe, five working days to Eastern Europe and seven working days for the rest of the world (please allow up to 14 days). A signature is required at the time delivery is made.

    DPD Road Parcel

    This is a tracked service and we will e-mail tracking information to you later on the day of despatch. Delivery will be made within the timescales indicated/selected by you at the time of placing your order. A signature is required at the time delivery is made

    Pallet Deliveries

    This service can be arranged through our Customer Services Team.

  • Returns & Refunds

  • BestBathrooms.com Returns/Exchange Procedure

    Within 30 Days

    Most things we sell are covered by our 30 day money back guarantee, so just return them to us unused and in their original undamaged packaging. Please include your order number. Your return will be processed within 5 working days and a refund issued. Please allow a further 2 working days for the funds to reach your account. We recommend that you return your item using a tracked service (such as Royal Mail Special Delivery) as we can't be held responsible if it is not received. Please send your item (s) to the following address :

    BestBathrooms.com
    Units 1 & 2 Dawson Court
    Billington Road
    Burnley
    BB11 5UB
    ENGLAND

    If the item received does not fit for any reason, please place a new order in the size required and return the unwanted item for a refund following the instructions stated above.

    If there's a fault with the product

    If you let us know within 30 days we will pay for the return costs and repair, replace or refund your purchase.

    If a fault appears in the first six months and it's not because of fair wear and tear, accidental damage or misuse, we will repair the product. If we are unable to do this we will offer a replacement.

  • Technical Advice

  • Plumbing
    • General Plumbing FAQ

      Q: Tap is dripping or will not turn off fully?

      A: Possible debris on washer or seating. Remove valve, clean rubber washer and seating. Could be that valve needs replacing.

      Q: Taps discolouring or tarnishing?

      A: To maintain the appearance of these fittings please ensure they are cleaned regularly using a clean soft damp cloth only. Abrasive cleaners or detergents must not be used as they may cause surface deterioration.

      Q: Taps are noisy in use?

      A: Mains pressure is too high. Reduce accordingly. NB a pressure-reducing valve may be required.

      Q: Tap heads are loose?

      A: Remove indice cap and tighten retaining screw. NB screw should be supplied with an anti rotational washer or have a serrated underside.

      Q: Flow of water is poor?

      A: If you have a ceramic disc valve, make sure you have a minimum of 0.5 bar operating pressure (as recommended) Or, if you have a standard screw down valve, make sure pipe work has been flushed through thoroughly before connecting to your water supply to remove any debris that may be restricting the flow.

      Q: Spout appears loose?

      A: Make sure the grub screw at the back of the spout is tightened. Or, where the fixing mechanism is a nut, make sure this has been screwed down fully.

      Q: Leaking from the bottom of spout?

      A: The 'O' ring on the spout has perished, or has been cut. This has probably been caused by pushing the spout into the main body before opening the grub screw fully at the back of the spout. Replace 'O' ring or to loosen the grub screw and ensure spout is pushed fully into the main body to form a double seal. Retighten the grub screw.

      Q: Tap heads are spinning freely on top of valve

      A: Plastic bush on spline has worn. Replace with new plastic bush.

      Q: Water comes out of the spout and the handset at the same time?

      A: Diverter washer could be damaged. Lift diverter knob and use a thin adjustable spanner. Locate on nut and unscrew the diverter. Check washer on the bottom and replace if damaged. Or, if bath shower mixer is with ceramic disc technology and if water pressure is below 0.5 bar (as recommended) and it will not hold the diverter knob in the open position, proceed as above and remove the diverter spring. Reassemble diverter.

      Q: Back legs on bath mixer are marked or damaged?

      A: Replace with new legs.

      Q: I want to wall mount my bath shower mixer, how do I do this?

      A: Please order a pair of wall mounted couplings.

      Q: Decorative base flange on tap body is catching on the upstand on the sanitary ware?

      A: Remove the decorative base flange and re-fit the product.

      Q: Shower handset is leaking, or damaged:

      A: If leaking, check the washer is still in place between the handset and the end of the shower hose. Or If still leaking or damaged, replace with a new handset.

      Q: Wall spout is loose or fitted off centre?

      A: Make sure the spout is fitted to the 'T'connector using enough P.T.F.E. tape (or other suitable sealant) to secure in position. Make sure the spout is secured correctly within the wall cavity to avoid movement.

      Q: Waste will not hold water?

      A: Check the plug 'O' ring is not damaged. Or check all the thread on the bottom of the plug is set to the correct height. Or possible fault with the moulding on the waste hole in the basin bowl. Please ensure enough sealant is used between the bowl and waste (washers only are not enough to seal some wastes).

      Q: Pop up rod is not working?

      A: Make sure the rod connector is fitted correctly, and the height of all thread on the plug has been set correctly.

      Q: Dripping Tap?

      A: The main cause of the ceramic tap disc tap to drip is that the pipe work hasn't been flushed of debris on installation. Remove the headwork and the valve and check ceramic discs for signs of scouring. If scouring or damage is evident, replace the ceramic disc valve/cartridge.

      Q: Showering temperature is not hot enough?

      A: Ensure hot water supply is at least 60C. Make sure you have equal pressures. Check for airlocks in the pipe work. Ensure there are no inverted U's in any of the pipe work runs.

      Q: Water goes cold during shower?

      A: Insufficient hot water storage

      Q: When the shower is set at cold, the showering temperature is too hot?

      A: Hot and cold supply connections have been made in reverse - re-connect correctly.

      Q: The shower temperature is too hot (pumped shower)?

      A: Turn down the flow of hot water from the pump using the in-line isolator valve.

      Q: The showering temperature is not hot enough?

      A: Incoming pressure exceeds 5 bar - ensure you have fitted the pressure reducing valve in the mains supply pipe. Ensure the hot water supply is at least 60C.

      Q: The Valve is very noisy when in use?

      A: Incoming pressure exceeds 5 bar - ensure you have fitted a pressure reducing valve in the mains supply pipe immediately after stopcock to premises.

      Q: The water goes cold whilst showering?

      A: Ensure the boiler is still firing. Adjust the boiler to the hottest output, not the best flow

  • Heating
    • Electrical Towel Warmer FAQ

      Q: Where can I fit a towel warmer fitted with an electric element?

      A: Standard elements can be fitted in zone 1, 2 or Outside Zone. Thermostatic can be fitted in zone 2 or Outside Zone.

      Plumbing FAQs

      Q: Are the elements IP rated?

      A: The following are the IP ratings for the elements:
      Standard elements IPX5
      Thermostatic elements IPX4

      Q: Can I test the element before fitting?

      A: No, the element must be immersed in fluid inside the towel warmer before testing. Operating in air will destroy the element instantly.

      Q: Why is the towel warmer too hot or too cold and why does it take so long to heat up?

      A: When an electrical element is used to heat a towel warmer or radiator you will not get identical performance as you would with a central heating system. There is no circulation and it will therefore take longer to heat up and will be noticeably hotter near the element. After 1 to 2 hours continuous use the heat would have spread but there will still be temperature variances across the surface but this is not a fault.

      Q: Is there a thermostat fitted to the element?

      A: The elements are fitted with both an internal thermostat and a thermo fuse; the thermostat will control the internal fluid temperature of the rail to a maximum of approx 70 deg C. The thermo fuse is a safety device that operates should the internal temperature reach over 105 deg C i.e. on failure of the thermostat.

      Q: Can the element be used with the central heating system?

      A: Yes using a T piece connector, the element can be used when the normal heating system is turned off but the radiator valves must be left open to allow for expansion.

      Q: Can I fit the element from the top?

      A: No, due to the internal thermostat and thermo fuse fitted at the tip the element the element must be fitted from the bottom so these sense and operate at the hottest point of the element.

      Q: Can I fit the element horizontally?

      A: Again due to the internal thermostat and thermo fuse being fitted at the tip of the element, standard elements should only be fitted vertically from the bottom of the rail.

      Q: Can I safely fit a larger element than that recommended?

      A: We would not recommend fitting larger elements. Whilst they may heat up the towel warmer quicker, they will then switch on and off more frequently and hence potentially shorten the life of the element similar to a light bulb, which is switched on and off frequently.

      Q: Should I fit an RCCB (Residual Current Circuit Breaker)?

      A: Yes an RCCB should be fitted for safety purposes.

      Q: Should a qualified person fit the element?

      A: Yes, a competent person in line with current IEE Wiring Regulations (BS7671) should fit elements.

    • Electrical Towel Warmer Faults Advice

      Entire towel warmer doesn't get warm at all.

      Water level should be checked, it should be approximately 90% full.
      Electrics should be checked.
      Standard element should be turned on for at least 4 hours.
      Thermostatic should be set to maximum temperature and turned on for at least 24 hours.
      These elements will only operate intermittently when the room temperature is below the heat set.

      If there is still no heat whatsoever then the element is probably faulty. Entire towel warmer gets warm but not hot enough.

      Water level should be checked, it should be approximately 90% full. Standard element should be turned on for at least 4 hours. Thermostatic should be set to maximum temperature and turned on for at least 24 hours. These elements will only operate intermittently when the room temperature is below the heat set.

      If the towel warmer is still not hot to touch the element is probably undersized (there may not be an alternative because the next size up may be too big). Some of the towel warmer doesn't get hot enough. (Usually bottom, top and opposite side to the element)

      Water level should be checked, it should be approximately 90% full. When an electrical element is used to heat a towel warmer or radiator you will not get identical performance as you would connected to a central heating system. There is no circulation and it will therefore take longer to heat up and will be noticeably hotter nearer the element.

      After a few hours continuous use the heat would have spread but there will still be temperature variances across the surface but this is not a fault. The towel warmer gets too hot.

      Check that the correct size element is fitted.

      If the towel warmer gets too hot to touch the element is probably oversized (there may not be an alternative because the next size down may be too small).

    • How to Bleed a Radiator

      Put the radiator key into the valve in one of the top corners of the radiator and slowly turn anti-clockwise. Have a cloth handy to catch any drips.

      If air is trapped in the radiator, it will escape through the valve and there will be a hissing sound as the air comes out. As soon as water begins to drip out, close the valve again and wipe away any water.

  • General Information

  • Do you have a showroom?

    We do not have the overheads of a showroom which allows us to sell our products to our customers at the lowest prices possible. We try to give detailed descriptions and as many dimensions as possible however, if there is any other information we can help you with please e-mail the details to our Customer Services team. We aim to answer all e-mailed enquiries within 24 hours of receipt.

  • Can I collect my order?

    No, we do not allow collections.

  • How are my details kept safe and secure?

    We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions of any sensitive data.

    If you want to check our certificate/security you can do so as follows:

    Check that your web browser is displaying this page as a secure Web page (where the web address begins with https://secure - https://www.bestbathrooms.com/static/faqs.htm#secure).

    Then click on the gold padlock that is usually located at the bottom right of your browser, or to the right of the web address box. This will display the details of this website's Digital ID.

    The security measures described above are just a part of the measures and procedures we use to ensure that your information is kept 100% safe and secure.

    You can view our certificate information by clicking the following link to Thawte

    Website secured by Thawte

    For additional tips and advice on how to shop safely online can be found at the UK government backed Consumer Direct Website.

  • Do you offer any coupons or vouchers?

    We do run marketing campaigns from time to time which will have voucher codes you can add at the checkout. Please note that voucher codes cannot be redeemed against products supplied by some of our Manufacturers. A message will be displayed on the basket page to let you know when this applies.

  • Can you send me a brochure?

    We do not have brochures as we are an internet based Company and everything we have available is listed on our website.

  • Still need help?